FAQ

How to take care of my little girl’s dress?

This can be washed at home.  YES!

For best results, we recommend washing these fabrics with phosphate free detergent in cool or warm water using a gentle or delicate machine cycle.

Expect colors to fade a tiny little bit after the very first wash, then remain stable if cared for as directed. This is most notable on darker shades. Front loading washers contribute to color loss due to the increased tumbling action during cleaning. Fading can be minimized through the use of cool wash settings and gentle wash cycles.

Needless to say, NEVER USE BLEACH or use spot treatments as they may affect colors.

May be hand washed with gentle soap.

Tumble dry on a low temperature or permanent press setting and remove promptly.

For best results, iron using standard settings for cotton for a smooth look.  If you are in a rush, pull it out of the dryer and smooth it with your hands. Everyone can live with a few wrinkles!  Steam may also be used to remove wrinkles.

For best results, we recommend ironing on the reverse side of the garment or using a clean cloth between the iron and garment for added protection since mineral deposits in the iron and spraying fabric with a water bottle may cause unexpected staining or markings.  Yes, you can also dry clean it.

 

How are your sizes?

We know that not all kids have the same proportions so we have designed our clothes to be more flexible.  All our dresses and tops are based on A-shaped silhouettes that will  “grow” with your child.  This year’s dress can work as a mid-thigh tunic-blouse next year with leggings, and with some girls, may even fit for a third year, just as a shorter blouse. The A-form dress has an adjustable buttoned belt in the back to help adjust to your child’s growing body.

We design our clothes so that they will last more than one season and for more than one child.

Our Size Chart:

  • Baby: 9-18 months.  This size is cut to a standard 12-month size. It can be worn a bit loosely by babies over 7 months and will most likely fit until your girl is 2-years-old (longer as a blouse depending on body type).  Pair it with bloomers or leggings.
  • Little Girl:  2-4 years.  This size is cut to a standard 3T to fit at knee length. It can be worn a bit long when she is two and, depending on body type, will fit above knee until she is 4 years or older. 
  • Big Girl: 5-6 years. This size is cut to a tandard 5T and will fit nicely—with jeans or pants—on 6- and even some 7-year-olds.

Our shorts come in one size. The waist band has an adjustable elastic band that is secured to internal buttons to help adjust your girl’s growing bodies:

On a toddler, adjust the waist band to the tightest positions to keep shorts in place.  The bubble shape will provide room for diapers.

On older girls adjust waist band accordingly and, in most girls, they will continue to fit until they are 5 or 6 (depending on body type). 

 

Which shipping methods do we use?

We use USPS and UPS, you can chose your deliver method upon checkout.  Alternatively, if you are in New York City you will be able to select for pick up when you check out. You will receive an email confirmation when your order has shipped.

Most in stock items ship within 1-2 business days. We do not ship on Saturdays, Sundays or holidays. Gift wrap may require an extra day.

 

Do you ship internationally?

Yes, international rates apply.

 

Do you offer gift wrapping?

Yes!  We know there is a little girl in you life that you’d like to give a  PaperGirl Collection to. Just check the box next to “this is a gift” during checkout. You can also add a message to make it more personal.

We will wrap your gift with colorful papel, a nice ribbon and a hand-stamped gift tag.

 

What is PaperGirl Collection’s return policy?

We are sure you will like your item! But in case you want to return or exchage it our policy lasts 30 days from the day of purchase.

If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.To be eligible for a return, your item must be unused and in the same condition that you received it. To complete your return, we require a receipt or proof of purchase.

 

Refunds:

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

 

Exchanges

We can exchange items only for another item of the same price.

 

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

If you need to exchange or return any item within 30 days of purchase, please send us an email at returns@papergirlcollection.com telling us what you need and why you are sending it back.  We will provide you a PO box to send it to. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

Where are you located and how can someone contact you?

We are located in New York City.  If you need to contact us please send us an email to: info@papergirlcollection.com or call 1-800-431-2719.

 

Terms and conditions

All content on the PaperGirl Collection site, including text, graphics, logos, images, and videos, and the compilation thereof, is the property of PaperGirl Collection, LLC and is protected by copyright and other intellectual property laws. You agree not to copy, reproduce, publish, display, transmit, distribute, or modify any of the materials contained on the site, absent the prior written consent of PaperGirl Collection, LLC. 

PaperGirl Collection, LLC reserves the right, in its sole discretion, to change the terms under which http://www. PaperGirlCollection.com is offered. The most current version of the Terms will supersede all previous versions.

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